> For the complete documentation index, see [llms.txt](https://browsify.gitbook.io/browsify-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://browsify.gitbook.io/browsify-docs/what-should-i-do-if-i-accidentally-block-a-legitimate-customer.md).

# What should I do if I accidentally block a legitimate customer?

Check the block list in Configuration and remove their IP or **Visitor ID**. Adjust the **Risk Score** threshold to reduce false positives.